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Terms and Conditions

Last updated: May 22, 2026

These Terms and Conditions govern your use of therapyana.com and your engagement with therapy services provided by Ana Radisic (Therapy Ana). By accessing this website or booking a session, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use this website or book a session.

1. About Therapy Ana

This website is operated by Ana Radisic, a licensed CBT (Cognitive Behavioral Therapy) and REBT (Rational Emotive Behavior Therapy) therapist practicing under the name Therapy Ana, based in Belgrade, Serbia.

Ana Radisic is bound by the ethical code of her professional licensing body and all applicable laws of the Republic of Serbia.

2. Services Offered

Therapy Ana provides the following professional services:

  • Individual therapy using CBT and REBT methodologies

  • Couples therapy and relationship counseling

Sessions are conducted:

  • Online via video call (platform communicated at the time of booking)

  • In person (after agreement) in Belgrade, Serbia

These services are intended for adults aged 18 and over. Clients under 18 may only engage in therapy with the written consent of a parent or legal guardian. Please contact us before booking if this applies.

3. Not a Crisis or Emergency Service

Therapy Ana is not an emergency or crisis service. Sessions are scheduled in advance and same-day availability cannot be guaranteed.

Important Notice for Crisis Situations: Private psychotherapy practice does not provide emergency services. If you are experiencing an acute crisis or feel that your life is in danger, please contact your nearest healthcare institution or call emergency services immediately.

Please know that you are not alone and that help is available right now.

  • Emergency Medical Services (Hitna pomoć): 194 (In case of immediate life-threatening emergencies)
  • National Suicide Prevention SOS Line (Clinic “Dr Laza Lazarević”): 011 / 7777-000 (Free, anonymous calls from all mobile and landlines, available 24/7)
  • Center “Srce” (Crisis support and suicide prevention): 0800 / 300-303 (Free calls from 2 PM to 11 PM) or email them at: vanredno@centarsrce.org

It is your responsibility to ensure you have access to appropriate emergency support between sessions.

4. Booking & Appointments

  • Sessions must be booked in advance through the website or by direct contact with Ana Radisic

  • Booking is managed via Calendly. By using Calendly to book a session, you acknowledge that Calendly will process your name and email address for scheduling purposes under their own Privacy Notice (calendly.com/legal/privacy-notice)

  • An intake form will be sent prior to your first session and must be completed before the session begins. Failure to complete the intake form may result in rescheduling

  • By booking a session, you confirm that all information you provide is accurate, truthful, and complete

  • Ana Radisic reserves the right to decline or discontinue services where she determines, in her professional judgment, that the service is not appropriate for a client’s needs

5. Cancellation & Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled session start time

  • Cancellations made with less than 24 hours’ notice, or failure to attend without notice (no-show), may be charged the full session fee

  • To cancel or reschedule, please contact us at ana@therapyana.com or through the booking confirmation link provided by Calendly

  • Ana Radisic reserves the right to reschedule sessions in exceptional circumstances (e.g., illness, emergencies) and will provide reasonable advance notice wherever possible

  • Repeated late cancellations or no-shows may result in the termination of the therapeutic relationship

6. Fees & Payment

  • Session fees and payment methods are communicated at the time of booking

  • Payment is due before or at the time of each session, unless otherwise agreed in writing

  • Sessions are non-refundable once the session has taken place

  • Fees are subject to change. Any changes will be communicated with a minimum of 30 days’ advance notice

  • If you are experiencing financial hardship, please discuss this with Ana Radisic directly. Reduced-rate arrangements may be available at her discretion

7. Informed Consent for Online Sessions

Online therapy involves specific considerations that differ from in-person therapy. By booking an online session, you confirm that you:

  • Understand the benefits and limitations of online therapy compared to in-person sessions

  • Will ensure a stable internet connection and a private, quiet, and confidential environment for each session

  • Acknowledge that technical disruptions caused by your connection do not entitle you to a refund or complimentary rescheduling

  • Have been informed that in the event of a technical failure, Ana Radisic will attempt to reach you by phone to continue or reschedule the session

  • Consent to the use of the agreed video call platform for session delivery

It is your responsibility to verify that online therapy is legally permitted in your country or region of residence.

8. Confidentiality

All session content and client records are held in strict confidence.

Confidentiality may only be broken in the following exceptional circumstances:

  • There is a direct and credible risk to your safety or the safety of another identifiable person

  • Disclosure is required by law (e.g., by order of a competent court)

  • You provide explicit written consent for specific information to be shared

In such circumstances, Ana Radisic will, wherever safely possible, discuss the need for disclosure with you before it occurs.

For couples therapy, a “no-secrets policy” applies to information that materially affects the therapeutic relationship. This policy is explained in full before the first couples session begins.

9. Limitations of Therapy

  • Therapy is a professional support service and is not a substitute for medical treatment

  • Ana Radisic is not a medical doctor and does not prescribe medication or provide medical diagnoses

  • Therapeutic outcomes vary between individuals and cannot be guaranteed

  • If Ana Radisic determines that your needs exceed the scope of her practice, she will discuss this with you and, where appropriate, recommend referral to another professional

10. Client Responsibilities

To support an effective therapeutic relationship, clients are expected to:

  • Attend sessions punctually and prepared

  • Engage honestly and openly in the therapeutic process

  • Communicate concerns about the therapy process directly with Ana Radisic

  • Use only the designated communication channels (email or scheduled session) for clinical matters, please do not send clinical communications via social media

  • Treat Ana Radisic with respect. Sessions may be terminated without refund if a client engages in abusive, threatening, or inappropriate conduct

11. Termination of Therapy

Either party may end the therapeutic relationship at any time.

  • Clients may terminate by notifying Ana Radisic in writing

  • Ana Radisic may terminate the therapeutic relationship if she determines it is clinically appropriate, if the client breaches these Terms, or if the client’s needs exceed the scope of her practice. In such cases, she will provide reasonable notice and, where appropriate, referral guidance

A closing session is recommended to properly end the therapeutic relationship, though this is not always possible.

12. Professional Standards & Complaints

Ana Radisic practices in accordance with the ethical standards of her professional licensing body. If you have a concern about the quality of service received:

  1. Please first raise the matter directly with Ana Radisic at ana@therapyana.com

  2. If unresolved, you may escalate your complaint to the relevant professional body or supervisory authority in Serbia

13. Intellectual Property

All content on therapyana.com including text, images, videos, graphics, and design is the sole property of Ana Radisic. No content may be copied, reproduced, distributed, or used for any commercial or public purpose without prior written permission.

14. Limitation of Liability

To the fullest extent permitted by the laws of the Republic of Serbia, Ana Radisic is not liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of, or inability to use, this website

  • Any interruption or cessation of website access

  • Technical failures beyond her reasonable control during online sessions

Nothing in these Terms limits liability for death, personal injury, or fraud caused by professional negligence.

15. Data Protection

Your personal data is processed in accordance with the Privacy Policy available at therapyana.com/privacy-policy, which forms part of these Terms. By booking a session or submitting a form, you confirm you have read and understood the Privacy Policy.

16. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of the Republic of Serbia. Any dispute arising from the use of this website or the services described herein shall be subject to the exclusive jurisdiction of the competent courts in Belgrade, Serbia.

If you are located in the EU/EEA, nothing in this clause affects your statutory rights as a consumer under the law of your country of residence.

17. Changes to These Terms

Ana Radisic reserves the right to update these Terms at any time. The latest version will always be published on this page with the date of the most recent update. Continued use of the website or booking of sessions after changes are published constitutes acceptance of the revised Terms.

18. Contact

For any questions about these Terms, please contact:

Ana Radisic, Therapy Ana
📧 ana@therapyana.com
🌐 therapyana.com

These Terms and Conditions were last reviewed and updated on May 22, 2026.

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